Privacy policy.

Introduction.

At Electrifyd, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our services or visiting our website, you agree to the terms outlined in this policy.

Information we collect.

We may collect and process the following information about you:

• Personal information: Name, email address, phone number, postal address, and other contact information provided when you contact us, sign up for services, or make enquiries.
• Technical information: IP address, browser type, device type, operating system, and browsing behaviour collected through cookies and similar technologies.
• Feedback: Comments, reviews, and survey responses that help us improve our services.

How we use your information.

The information we collect is used for:

• Providing services: To process your requests, provide the services you’ve asked for, and manage our relationship with you.
• Improving our services: To analyse how our website and services are used, troubleshoot issues, and enhance the user experience.
• Communication: To respond to enquiries, provide updates about your services, and send important information regarding changes to policies, services, and terms.
• Marketing: To send you occasional promotional emails or offers that may be of interest, only if you have consented to receive such communications. You may opt out at any time.

How we share your information.

We may share your personal information with:

• Service providers: Third-party vendors that provide services on our behalf, such as payment processors, IT support, or analytics providers. These providers are obligated to protect your information and use it solely for the services we request.
• Legal obligations: In cases where we are required to disclose information to comply with legal requirements or enforce our terms and conditions.
• Business transfers: If we undergo a merger, acquisition, or sale, your information may be transferred as part of the business assets. We will notify you of such events if they occur.

Data security.

We prioritise the security of your personal information and implement appropriate technical and organisational measures to safeguard it. These measures include encryption, access controls, and secure storage. However, no transmission of data over the internet can be guaranteed as completely secure, and we cannot guarantee absolute security.

Retention of information.

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymise it.

Your rights.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Ask us to correct any inaccurate or incomplete data.
• Deletion: Request the deletion of your personal information where applicable.
• Objection: Object to our processing of your information in certain circumstances, such as for direct marketing.
• Data portability: Request a copy of your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Cookies and tracking technologies.

Our website may use cookies and similar tracking technologies to personalise your experience, understand how our site is used, and provide relevant content. You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Analytics cookies.

We use Google Analytics to count visits and see which pages are useful, so we can improve this website. It runs only if you choose Allow on the cookie notice. Until then, or if you choose No thanks, nothing is loaded and no analytics cookie is set.

If you allow it, Google Analytics records the pages you view, how you arrived (for example from a search engine), your type of device and browser, your approximate location (town or city) and whether you sent an enquiry. It does not record your name or contact details, and Google Analytics does not store IP addresses. Google signals and advertising features are switched off, and Google keeps the data for up to 14 months.

The cookies it sets:

• _ga: tells one visitor apart from another. It expires after two years.
• _ga_6JSKF7ZXKS: keeps track of the current visit. It expires after two years.

You can change your choice at any time with the Cookie settings link at the foot of every page. Choosing No thanks deletes these cookies. Your choice is kept in your browser’s local storage, not in a cookie, so we do not ask on every page; we ask again after six months.

Google explains how it uses information from websites that use its services on its own site.

Third-party links.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to our privacy policy.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any updates will be posted on this page, and we encourage you to review this policy regularly. Where appropriate, we will notify you of significant changes by email or through our website.

Contact us.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Alan Design Concept Ltd t/a Electrifyd
23 Ilkeston Way, Ellesmere Port, Cheshire, CH65 3EF
Phone: 0330 133 6441
Email: info@electrifyd.co.uk

Company number 09706403, registered at the address above.